Outlook contact card not updating


01-Apr-2015 07:29

Basically, what the user sees in their Lync or Communicator client is what everyone else will see despite what is in the address book.

It appears that Communicator uses the information that is stored in SQL over the information in the Address Book data files.Once the user downloaded the newer address book and updated his own contact card with the correct information, then everyone else saw the correct title.In this case your global address book will update each time Send/Receive is pressed.I just love some of these off the wall oddities when it comes to OCS and Lync. The user was promoted, but his new job title was not showing up properly on his contact card in Communicator. It was just irritating me to no end that I wasn’t seeing the right title. When the user came back and downloaded the new address book, everything started to work perfectly.

When changes occur within the main Global Address Book (GAL) on the Exchange server, computers running Outlook 2007, 2010, and 2013 may not automatically receive the updates.If this is happening, then you may notice missing, non-existent and/or incorrect entries.



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