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An inbound call center may be a traditional call center or a virtual call center.

Related Information: Setting Up Your Own Call center at Home An outbound call center is a call center where telephone agents or telemarketers only make outgoing phone calls for a company or organization.

Outbound call center agents typically are selling products and services or making appointments.

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However, it can also be used to determine an agent’s pay.

Call center pay structures vary--some pay hourly and some pay on a per-minute and per-call basis.