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An inbound call center may be a traditional call center or a virtual call center.
Related Information: Setting Up Your Own Call center at Home An outbound call center is a call center where telephone agents or telemarketers only make outgoing phone calls for a company or organization.
Outbound call center agents typically are selling products and services or making appointments.
However, it can also be used to determine an agent’s pay.
Call center pay structures vary--some pay hourly and some pay on a per-minute and per-call basis.