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28-Feb-2016 15:22

Useful when you don’t need to archive all of your chats but only some cases.You can get a chat transcript from the Archives section.Set up your pre-chat survey to allow visitors to select the department they wish to chat with for a solution.You can have your operators manually pick up the chat requests.There are a couple ways to go about getting the transcripts.This is the most basic method that allows you to grab individual chat transcripts.If you’d like to keep an additional archive of your chats, you can get complete chat transcripts from Live Chat.

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Visitors chat for various reasons, from a simple yes/no question to a complicated billing issue.

Select the chat, then click on the Send to email button, type in your email and click on Send to email again.