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My goal here is not to cover all those patterns again, which mainly are still a work in progress, but to share a specific story about measuring flow.
In 2010-2011, I was in charge of a software development team located in Paris and Mumbai.
We had several activities on our hands: business analysis, development, test and functional support.
We experienced most of the behavioral changes listed above and our cycle time was reducing.But we reached a limit: we were depending on a technical support team.