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Related Information: All About Sales Jobs From Home For call center agents the phrase “talk time” has another meaning, outside of their cell phone plan.In a call center, talk time is the amount of time the agent spends with a customer on the telephone.An inbound call center may be a traditional call center or a virtual call center.
However, it can also be used to determine an agent’s pay.
Call center pay structures vary--some pay hourly and some pay on a per-minute and per-call basis.
More: An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization.
Inbound call center agents often provide customer service or technical support to callers but can also sell products and services or make appointments.
It begins with the initial greeting and ends with the disconnect.
Many metrics are developed to measure different aspects of talk time, and agents are evaluated on these metrics.